Terms & Conditons

TERMS & CONDITIONS

Welcome to SwiftShineAutocare

By booking and securing our services, you ("the Customer") agree to be bound by the following Terms & Conditions. Please read these terms carefully before confirming your booking.

1. Bookings and Cancellations

Booking Confirmation: A booking is officially secured and entered into our schedule only after a specific time slot is mutually agreed upon and confirmed via telephone.

Cancellation Notice: We require a minimum of 24 hours' notice for any service cancellations or rescheduling requests.

Late Cancellations and No-Shows: Failure to provide at least 24 hours' notice, or failure to present the vehicle at the agreed time, will result in the customer being blacklisted. We reserve the absolute right to refuse any future service bookings to anyone who violates this notice period.

Weather Conditions: For mobile detailing services, if severe or unsafe weather conditions prevent us from safely and effectively performing our work, we reserve the right to reschedule your booking to the next available date at no additional cost.

2. Vehicle Condition and Pre-Existing Damage

Pre-Service Inspection: We perform a mandatory vehicle inspection before any work begins. This includes capturing comprehensive photographs and videos to document the current state of the vehicle, including any pre-existing scratches, dents, stone chips, or paint faults.

Liability Limitations: We accept no liability for pre-existing damage, clear coat failure, loose exterior trim, or degrading paintwork that becomes more visible, dislodged, or altered during a standard, industry-approved cleaning, valeting, or machine polishing process.

Mechanical and Electrical Faults: The customer is legally required to inform us of any mechanical faults, electrical issues, or structural quirks (e.g., faulty window seals, doors that jam, or battery drain issues) before we begin the service.

3. Customer Responsibilities and Belongings

Personal Items and Debris: Customers must completely remove all personal belongings, valuables, electronics, and loose rubbish from the vehicle prior to handover. We accept no liability for the loss, theft, or damage of any items left inside the vehicle or that happen during the service.

Child Safety Seats: Due to strict safety regulations and liability restrictions, we will not reinstall child car seats after a detail. Reinstalling these seats securely remains entirely the responsibility of the customer.

We do not accept any liability for damages, loss or theft while putting any belongings or valuables back into the car for the customer or with the customer.

Biohazards: We strictly do not handle or clean biohazards, including but not limited to heavy mold, blood, vomit, or other bodily fluids. We reserve the right to immediately refuse service and cancel the booking upon arrival if a biohazard is discovered.

4. Payment Terms

Payment Due: Payment must be made in full immediately upon completion of the detailing service, prior to or at the exact time of vehicle handover.

Accepted Payment Methods: Payments are processed securely via our trusted

third-party payment providers. We accept cash, major credit/debit cards, direct bank transfers, or digital payments.

Pricing Structure: Standard pricing structures are clearly stated on our website and communicated directly during your initial phone consultation.

5. Media and Social Media Content

Content Rights: We capture photographs and videos of our detailing work for quality control, insurance documentation, and promotional marketing purposes.

Customer Privacy and Opt-Out: To protect your privacy, all vehicle registration plates (license plates) will be digitally blurred or hidden before any media is posted publicly. You maintain the absolute right to opt out of social media filming by informing us when asked before work commences.

6. Complaints and Satisfaction

Handover Inspection: We require all customers to inspect the vehicle thoroughly immediately upon completion of the work. We will explicitly ask if you are fully satisfied with the results before concluding the service.

Timeframe for Claims: Any complaints, dissatisfaction, or claims regarding the quality of the service must be reported to us within 24 hours of handover. We will not be held liable for any issues raised after this 24-hour window once the vehicle has been driven away and exposed to external environmental elements.

7. Contact Us

If you have any questions, require clarification regarding these Terms & Conditions,

or need to discuss a booking, please contact us directly:

Business Name: SwiftShineAutocare

Business Email: SwiftShineAutocareUK@gmail.com

Phone: 07384209086